This page explains how to delete your account in the SWYTCHO mobile app, published by Swytcho Energy Private Limited, and the data that is deleted with it.
Option 1: From the app
- Open the SWYTCHO app and sign in.
- Go to More → Profile & Account Settings.
- Tap Delete Account and follow the steps.
Option 2: Without the app
If you have uninstalled the app or cannot sign in, fill in the form below with the mobile number registered on SWYTCHO. You can also email tech.admin@swytcho.com from your registered email address with the subject “Delete my SWYTCHO account”.
What happens next
- We may contact you on your registered mobile number to confirm that the request is yours before deleting anything.
- We acknowledge requests within 48 hours and complete deletion within 30 days.
- Deletion is permanent. You will lose access to your account and cannot restore it later.
Data that is deleted
- Your profile: name, mobile number, email and preferences.
- Your electricity connections, bills you scanned or uploaded and the details read from them, appliances, usage, forecasts and energy plans.
- Points, referrals, notifications, AI assistant chats, and your household and society memberships.
Data we may keep
- Payment and transaction records, for the period required by tax, company and other laws (generally up to 8 years).
- Security and access logs, as required by law.
- Data needed for a pending transaction, dispute, claim or legal obligation, until it is resolved.
- Aggregated or anonymised data that no longer identifies you.
For details, see our Privacy Policy. Questions: tech.admin@swytcho.com or +91-8904584443 (Monday to Saturday, 10:00 AM to 10:00 PM IST).